Booking reservation cancellation couldn’t process

[Fati]

Tried to cancel a non-refundable Booking reservation within the grace period, but the site didn’t accept my request and still shows the booking as active. I submitted their cancellation form with my confirmation code but haven’t seen any update or refund offer. Has anyone forced a last-minute non-refundable cancellation through Booking.com and actually received reimbursement or credit? I’m curious which precise details convinced their team to override the policy.

[Andre]

Needing a solution fast, I assembled my confirmation number, the cancellation attempt timestamp, and a screenshot of the error message before reaching out. Insights noted in booking reviews illustrate that guests often succeeded when all three pieces were sent together with a brief explanation of the emergency. I followed that strategy—bundled my booking code, exact time of the failed cancellation, and the screen capture into a single request. Within twenty-four hours, Booking com support replied, acknowledged the late cancellation due to unforeseen circumstances, and applied a partial refund as goodwill. Presenting full context and documentation upfront seemed to persuade their team to make an exception.

[Auteur]

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