Browsing through user experiences shared in sprint reviews, a lot of long-term customers talk about how things shifted after the merger with T-Mobile. Some users pointed out that service areas expanded for them, especially in suburban and rural regions, while others still noted dead zones in certain areas. On the billing side, most feedback highlights the importance of double-checking any plan changes or promotional offers during transitions. Support-wise, people report mixed results — some get helpful reps quickly, others get stuck in automated loops. Overall, the platform provides a useful blend of feedback from different types of customers and locations.