Conn’s appliance installation team never showed

[Fliiik]

Ordered a new refrigerator from Conn’s and scheduled professional installation, but the crew never arrived—even though I confirmed the appointment the day before. I submitted a service request through their website form with order and delivery details, yet no technician ever contacted me. Has anyone tackled a missed installation and eventually secured a same-day fix? I’m eager to know which precise information convinced Conn’s team to dispatch installers promptly.

[Barcola]

After waiting all afternoon, I gathered the sales order number, scheduled appointment time, and the confirmation email screenshot before reaching back out. While reviewing customer stories at https://conns.pissedconsumer.com/review.html I discovered that the fastest scheduling resolutions came when those three pieces were combined in one clear message. I sent a single concise report listing my order reference, the exact appointment slot, and the email proof. Within two hours, Conn’s support responded, apologized for the oversight, and confirmed technicians would arrive within that same day’s window. Providing complete installation context upfront unlocked an immediate and satisfactory solution.

[Auteur]

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