Wedding countdown hit day ten when I noticed one bridesmaid dress’s hem had unravelled. I clicked straight to https://jjshouse.pissedconsumer.com/customer-service.html and filled out the form detailing my style code, order number and a photo of the flaw. Within eighteen hours a rep responded with clear next steps prepaid return label and a priority remake slot. I was able to send the damaged dress back two days later, and the replacement shipped out under expedited handling. Their follow-up email confirmed the new tracking number and offered a small discount on my next order for the hassle. Overall, the process felt surprisingly organized for a fast-fashion site, and I didn’t lose any critical dress-fitting appointments.