When channels kept resetting, I collated the Android build number, device model, and a screenshot of the default channel settings before reaching out. Exploring user solutions at https://android.pissedconsumer.com/review.html revealed that support teams prioritize fixes when those three details come together in one clear message. I sent a single submission listing the OS version, my phone’s exact model, and the screenshot of the wiped settings. Within forty-eight hours, Android support replied with instructions to lock channels via a hidden developer menu and provided a patch to prevent resets. Providing full device context and visual evidence in one go unlocked a thorough and lasting solution.