After waiting all afternoon, I gathered the sales order number, scheduled appointment time, and the confirmation email screenshot before reaching back out. While reviewing customer stories at https://conns.pissedconsumer.com/review.html I discovered that the fastest scheduling resolutions came when those three pieces were combined in one clear message. I sent a single concise report listing my order reference, the exact appointment slot, and the email proof. Within two hours, Conn’s support responded, apologized for the oversight, and confirmed technicians would arrive within that same day’s window. Providing complete installation context upfront unlocked an immediate and satisfactory solution.